Privacy Statement

The protection of your personal data is of particular concern to us. We therefore process your data exclusively on the basis of the legal regulations (GDPR, TKG 2003). In this privacy information we inform you about the most important aspects of data processing within the scope of our website.

Access Logs

We automatically collect technical data regarding access to our websites and store them as server log files. The following information is logged: the page visited, time of access, amount of data sent, referrer source, browser type, operating system, and IP address (anonymized).

This data is used solely for statistical analysis, website improvement, security, and troubleshooting.

The storage period is a maximum of 30 days. We reserve the right to review the server log files retrospectively if there are concrete indications of illegal use.

Contact

If you contact us via our website form, live chat, or email, the information you provide (name, email, phone, and message) will be stored to process your inquiry and to assist with any follow-up questions.

When using our live chat and accepting our privacy notice, the data provided (name, email, customer ID if applicable, and message) along with technical data (anonymized IP address) will be shared with our live chat provider and processor, tawk.to inc. (USA). This may involve the transfer of personal data to a country outside the European Union. For further details, please refer to the tawk.to privacy policy.

Data storage

To process your contract, we store your first and last name, address, email address, and phone number. This information is necessary to fulfill our agreement or to carry out pre-contractual measures; without this data, we cannot complete the contract with you.

If you cancel the checkout process, the data we have stored will be deleted. In the event of a completed contract, all data from the contractual relationship will be stored until the end of the tax law retention period (7 years).

Data processing is based on the legal provisions of § 96 Para. 3 TKG as well as Art. 6 Para. 1 lit. a (consent) and lit. b (necessary for contract fulfillment) of the GDPR.

Data Transfer to Third Parties

We do not transfer your data to third parties, except for payment details sent to our payment providers to process transactions, or to domain registries and certificate authorities to fulfill your contract.

When paying via PayPal, we share your name, address, email, phone number, order details, and the total amount with PayPal (Europe) S.à.r.l. This transfer is required to process the payment; otherwise, you may choose a different payment method. More info: https://www.paypal.com/privacy

For credit card payments, we share your contact details, customer/order numbers, billing amount, and payment details (bank or card info) with Stripe Payments Europe Limited. This is necessary for the transaction. More info: https://stripe.com/at/privacy

To register or transfer a domain, we collect your name, company info, address, email, phone, and sometimes ID data or date of birth. This is sent to the relevant registry (e.g., nic.at for .at domains). You can find the specific registry for each extension in our product descriptions. Registries store this data for the duration of the registration and typically up to two years after the domain expires or is deleted.

If you register a domain with a registry outside the EU or EEA, your data may be transferred to regions with different data protection standards. To ensure European-level protection, we recommend choosing extensions like .at, .de, or .eu.

When you request an SSL certificate, we share your name, address, company, email, and phone number with the certification authority for validation and issuance purposes.

Cookies

Our website uses so-called technical cookies. These are small text files that are stored on your device using the browser. They do not cause any damage.

Disabling cookies may limit the functionality of our website.

Web analytics

We use the web analytics tool Matomo on our website to evaluate the use of our services and to improve our website technically and in terms of content.

We operate Matomo in a privacy-friendly, cookie-free mode. Therefore, Matomo does not store any analytical cookies on your device. Your IP address is shortened so that no direct personal reference can be made.

The information collected by Matomo is stored exclusively on our own servers within the EU and is not combined with other data. Data will not be passed on to third parties.

The legal basis for this data processing is Article 6(1)(f) GDPR.

You can opt out of Matomo tracking at any time. To do so, click on this link and deactivate the checkbox. This will place an opt-out cookie in your browser that prevents Matomo from collecting your usage data. Please note that if you delete your cookies, the opt-out cookie will also be removed, and you will need to deactivate the tracking again.

Further information about data protection at Matomo can be found here: https://matomo.org/privacy-policy/

You have the opportunity to subscribe to our newsletter via our website. For this we need your e-mail address and your declaration that you agree with the subscription to the newsletter.

As soon as you have subscribed to the newsletter, we will send you a confirmation e-mail with a link to confirm the registration.

You can cancel the subscription to the newsletter at any time. Please send your cancellation to the following e-mail address: [email protected]. We will immediately delete your data in connection with the newsletter dispatch.

Your rights

In principle, you have the rights to information, correction, deletion, restriction, data portability, revocation and opposition. If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in a way, you can complain to the supervisory authority. In Austria, this is the data protection authority.

You can reach us under the following contact details

DIHOST e.U.
Olympiastr. 9
A-6020 Innsbruck
[email protected]

We will be happy to answer any further questions you may have regarding the privacy policy.